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Paratransit Dispatcher

ABOUT METRO Links

METRO Links custom-route paratransit system serves  5,000 to 6,000 paratransit-eligible riders per month and covers 12,500 miles weekly. METRO Links riders are certified as paratransit-eligible under the Americans with Disabilities Act and have access to origin-to-destination bus service to and from locations that are within three-quarters of a mile from a non-express fixed bus route. Approximately 25 Rock Region METRO operators drive the 24 paratransit vans in the fleet throughout the year, taking riders to their community service providers, jobs, education, healthcare, shopping and other daily activities.

 

Responsibilities include but are not limited to the following:

  • Effectively communicate with drivers via radio & phone
  •  Assist the Paratransit Scheduler assigning unscheduled rides to drivers.
  • Data entry, record keeping, preparation of reports and correspondence.
  • Keep routes updated & on time, which includes insertions and cancellations are relayed to the driver in a timely manner.
  • Provide customer information.
  • Respond to driver requests for assistance

Qualifications:

  • Must be high school graduate or equivalent; two years of college preferred
  • Good computer skills
  • One (1) year of dispatching experience
  • Good language and composition skills
  • Ability to read maps; familiarity with streets and landmarks in the LR/NLR area.
  • Math and record-keeping skills
  • Excellent public relations skills, clear speaking voice

The person selected to fill this position must be flexible in the hours of work and will be required to work alternating weekends. Hours typically 11am to 8pm, however, earlier work hours will occasional occur. Computer and Customer Service Skills are critical to this position as well as knowledge of the streets in the Links service area (Little Rock/North Little Rock).  

 

Full package of benefits; health, dental, vision, life, deferred compensation, and paid vacation & sick time. Starting rate of pay $15.38.

 

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