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Transit Planner


Under the direction of the Director of Operations, the Transit Planner will be primarily responsible for executing the transit service design, scheduling and service planning functions of Rock Region METRO to ensure that METRO service is provided in a safe, efficient, and cost-effective manner. The Transit Planner must be able to distribute limited resources efficiently, think analytically, perform detailed work, and apply new ideas to solve problems. 

ESSENTIAL FUNCTIONS: Note: This information is intended to be descriptive of the key responsibilities of the position. The list of essential functions below does not identify all duties performed by any single incumbent in this position. Additionally, please be aware of the legend below when referring to the physical demands of each essential function.

  • Conducts route studies by field investigations, evaluating number of stops, length of routes and number of runs and reviews of passenger surveys; monitors route performance for effectiveness; calculates projected ridership and performance statistics; proposes modifications to existing services including route design, service frequencies and vehicle assignment requirements; advises management on the effect of proposed service changes; coordinates with other departments on service related issues.
  • Collects service-related data from various sources and develops and maintains database in order to prepare federal, state and local reports; performs data analysis in order to prepare various reports related to ridership, route productivity and service measurements and performance indicators for management staff; participates in the completion of the Short Range Transit and Fleet Management plans; communicates and coordinates with other departments to determine methods for ongoing data collection.
  • Performs research in order to respond to inquiries and complaints from internal and external customers; attends community meetings and public hearings as needed in order to communicate service related information.
  • Manages and maintains technology-based programs, including CAD/AVL software, APC reporting systems, real-time transit information signage, scheduling and signup software, stops and amenities program, etc.
  • Develops route, vehicle and operator scheduling, including timetable building, blocking, and run cutting, while ensuring compliance of employee scheduling policies.
  • Reviews subdivision plans to ensure transit considerations are met and reviews highway construction plans to determine effect on current or planned transit operations.
  • Receives, records, and responds to Title VI complaints while creating and updating Title VI Program which includes data research and analysis, etc.


  • Four (4) years of college resulting in a Bachelor’s degree or equivalent from an accredited college or university in Planning, Economics, Business or Public Administration or related field.

    Additional directly related experience beyond the minimum requirement may substitute for the required education based on the ratio of one and a half (1.5) years of experience for each (1) year of education. 

  • A minimum of three (3) years of experience in urban, transportation or transit planning. Additional experience with GIS (Geographic Information Systems) software is preferred.

  • Work requires functioning as a lead worker performing essentially the same work as those directed, and includes overseeing work quality, training, instructing, and scheduling work.

  • Decisions regarding implementation of policies may be made. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.

  • The employee normally performs the duty assignment according to his or her own judgment, requesting supervisory assistance only when necessary. Special projects are managed with little oversight and assignments may be reviewed upon completion. Performance reviewed periodically.

  • Skilled - Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization.

  • Advanced - Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.

  • Advanced- Ability to apply fundamental concepts of theories; work with advanced mathematical operations methods and functions of real and complex variables. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.

  • Advanced - Ability to write editorials, journals, speeches, manuals, or critiques. Ordinarily, such education is obtained at the college level or above. However, it may be obtained from experience and self-study.


  • Theories, principles and practices of transportation planning requirements as they pertain to public transportation activities.

  • Principles, practices and techniques of transit service data collection and analysis.
    Organizational rules, procedures, and union contracts.

  • Transit bus and rail scheduling systems.

  • Principles and practices of complex report writing.

  • Socioeconomic land use and development, environmental impacts, demographic, and travel behavior concepts.

  • Project management techniques and methods.

  • Applicable local, State, and Federal laws, regulations and funding constraints pertinent to public transportation operations.

  • Policies, procedures, and functions of METRO.

  • Advanced math concepts, including statistical analysis techniques as they apply to planning.
    Economic and accounting principles, practices and reporting of transportation and financial data.

  • Public relations methods to effectively interact, engage, respond, and validate public concerns.

  • Public speaking and presentation techniques and methods.


  • Advanced word processing, spreadsheet, presentation and database software.

  • Specialized software related to functional area.

  • Interpret and apply established policies and procedures.

  • Communicate effectively orally and in writing and modify technical information content to diverse audiences.

  • Learn CATA’s ridership data collection methods.

  • Effectively prioritize and manage multiple projects and assignments simultaneously.

  • Learn CATA’s Transit bus and light rail routes and schedules.

  • Learn Policies, procedures, and functions of CATA.

  • Develop service plans designed to remedy problems or improve service quality, efficiency and effectiveness.

  • Research collect, tabulate, manipulate, evaluate and interpret planning data.

  • Prepare written reports and verbal presentations.

  • Apply advanced mathematical and statistical concepts to planning data.

  • Establish maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

  • Establish and maintain cooperative working relationships.

  • Organize information clearly and precisely, and effectively communicate messages to appropriate individuals.


At METRO, you will find a diverse workforce that reflects our community and a commitment to providing world-class transit service. We aim to recruit and hire a diverse workforce that reflects the community we serve. We value the ideas, enthusiasm, and ambition that each person brings. We place no limits to what you can achieve at METRO. We respect and value our employees because we know that we couldn’t do what we do without them. If you would like to work in an innovative and diverse organization and are looking for a challenging opportunity to make an impact, we want to talk to you. Rock Region METRO Authority is an Equal Opportunity Employer.

METRO offers its employees competitive salaries and an attractive benefit package which includes:

•    Growth potential
•    Medical, vision, and dental health insurance
•    Life insurance
•    457 Deferred Compensation retirement plan
•    Paid Vacation, holidays, and sick leave
•    In-house training opportunities
•    Transit Passes for employees and/or eligible dependents

Starting Salary is $48,500 dependent upon experience and credentials. Relocating costs paid, amount negotiable.

 Moving to Arkansas? Moving to Little Rock or North Little Rock?


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